Frequently Asked Questions
Got questions? We've got answers!
No! Parents and guardians can supervise their children for free. Only jumping participants need tickets.
Each jump session is 60 minutes long. We recommend arriving 15 minutes early to check in and get set up!
Yes, all jumpers must have a signed waiver. Parents or guardians must sign for anyone under 18. You can complete the waiver online before your visit to save time!
You can reschedule your session up to 24 hours before your booking at no charge. Refunds are available up to 48 hours before your session. Last-minute cancellations are non-refundable.
Safety first! No flips or rough play. One person per bounce area. Follow staff instructions at all times. Grip socks are required (available for purchase). Remove all jewelry, sharp objects, and items from pockets before jumping.
Bring your signed waiver, comfortable athletic clothing, and a water bottle. Grip socks are required and available for purchase if you don't have them. We have lockers available for your belongings!
Jumpers must be at least 3 years old. Kids under 7 have special toddler hours for safer play. Children under 12 must be supervised by an adult at all times. We have different zones for different age groups to ensure everyone's safety!